Development History

Fast Track Help Desk & PPM Development History

This detail is located inside the software - Main Menu > Help > Development History

The most recent developments are towards the top. Below is the latest version - if there are mechanisms which would be useful to you which do not appear in your software's development history, contact iiS for an update.

2008 March (v2.40): Follow-On Jobs and Job Code Look Up
* A mechanism has been added to the right-click Call Logging floating menu, so that jobs can be looked up by typing a job number. This mechanism augments the existing filters, and provides for occasions when the filter value is not known, but the job code is.
* Any job/call can be used to create associated Follow-On Jobs, such as when the processing of one job leads to a requirement that another job/call is logged. Also QUOTE jobs can be used to create FIXEDPRICE follow-on jobs.

2008 February (v2.32): Show Asset Document
* Asset documents can be called up from Call Logging, Work Monitor, Background Data and Report views. The document that appears must be recorded as a row in the documents table, with the applicable asset recorded in the asset code column. Can be used to open images, spreadsheets, movies, word processing documents, etc.

2007 October (v2.24): SLA/KPI Analysis
* Various reports and charts show Completion SLA Pass/Fail analysis in summary and detail. Reports can be filtered by combinations of Building, Contractor and Work Type as is applicable.

2007 October (v2.24): PO Numbers for Miscellaneous Items can be auto-generated
* When recording a PO number for a miscellaneous item, the user can type in an Order number (such as if the order number came from a) different system), or get the next number from within Fast Track Help Desk & PPM.

2007 August (v2.19): Customer Satisfaction
* Up to six questions with Yes/No answers can be logged for each job. The question text can be adjusted, as well as the number of questions.

2007 July (v2.16): Asset Mechanisms
* Asset Loan work type (ASSET_LOAN) jobs can optionally cause the Assets table to be updated - the requestor of the job is updated to the Asset table's employee code column for the chosen asset.

2007 June (v2.15): Asset Mechanisms
* Management of Asset Requisitions generated from Call Logging, and new Asset Requisitions view.
* Asset Users - a data structure for asset sharing (assigning many people to an asset).
* Software Assets - tracking of assets as software products and/or licences.
* IP Addresses - new IP address finder available in Call Logging, with data structures to manage IP addresses by location and user.

2007 April (v2.13): Labour Code Change to Comms Logs
* If a different labour resource is chosen for a job, a Comms Log is written as part of the job record.

2007 March (v2.11): Various Enhancements
* Asset Finder added to PPM Task Wizard to facilitate better asset identification.
* Chargeable Items Required - A flag can be set in the Call Logging view, which means that jobs cannot be closed if they have no chargeable Misc Items.

2007 March (v2.09): Alternative Building Name
* An additional or alternative name for the building for which the job is logged can be stored in the option_text1 column of the buildings table; if the alternative name is provided, it will appear in emails; a new language component for the label is also provided.
* A new application object contractor_email_visibility allows the contractor value to be suppressed from the requestor email.

2007 February (v2.08): Site Filter by User
* A site can be recorded for each user in User Settings; in the Call Logging and Work Monitor views, the user will only see calls for buildings on the named site.

2006 November (v2.02): Launch IP Viewer with Asset
* An IP address recorded against an asset can be used to launch a remote viewer (such as VNC) with a couple of mouse clicks. Viewer can be specified as application object.
* 'Caller Finder / New Caller' provides a method of adding the details of a new caller during a call.New callers can come from existing customers and new customers can be added at the same time as new callers.
* 'New Building' mechanism added to Building Finder, facilitating the addition of new buildings (and their address details) during a call.

2006 October (v2.01): Call Logging Closed Jobs Toggle
* Call Logging view now has checkbox toggle to include or exclude closed jobs.
* Additional columns made available in Call Logging review grid.

2006 September (v2.01): SLA Manual Override
* New application object sla_manual_override has a default of 'DISALLOW' (can also be set per user). Change to 'ALLOW' for right click menu to enable menu item for pop-up. Allows manual settings for SLA response phase allowable hours.

2006 June (v1.2): Asset location determines call location
* New application object asset_determines_location has a default of 'DISALLOW'. Change to 'ALLOW' for call
location to be filled in with asset location (site, building, floor and room).
* Contractor Finder mechanism and table allows filtering on secondary contractors, when those chosen
by the automated methods are not the most applicable.

2006 May (v1.2): iiS Fast Track Mobile integration
* Functionality to support import/export of job data to/from engineer Pocket PC's.
* Log records created for status updates, job comments and transfer events.
* User-named backups created of all incoming job data, updates and job comments.

2006 April (v1.162): Contractor and Labour Resource Certification with Review
* Certification descriptions and review dates can be recorded at contractor and/or labour resource level.
* When contractors and/or labour resources are chosen, the certification review dates are checked, and the user is warned if they are within a user-specified lead time (such as 30 days).

2006 February (v1.16): Import Report/Data View Definitions and Help Items
* Text files with new definitions can be processed directly from the menu.
* New report definitions can be provided by iiS or other consultants, and easily integrated.

2006 February (v1.16): Customer Support Transactions
* Track available support services balances by customer. Popup appears during call logging. Adjust balance on the fly, and track transactions.
* Current balance and detailed transaction history for each customer available as reports.

2006 January (v1.15): Call Logging Options
* Caller list can be filtered by Building (select the building; caller list is callers in that building).
* Job Category List can be determined by administrators. Job Category starting with 'V' is red-bold, such as 'VERY IMPT' or 'VERY HIGH'.

2005 December (v1.14): User-Level Application Object Control Enhancements
* Opt-in and opt-out global settings for application control and other data manipulation tools.
Individual user settings can circumvent global settings.

2005 November (v1.13): Background Data Integrity Error Reporting
* Exception conditions reported by the database are presented in ordinary as well as database language.
Users can email complex database error information directly to iiS support.

2005 November: Building Contact Manager Email
* A new table for building Contact Managers has been created. For some users, these are Area or Regional Managers. If there is a contact manager for a building, and he/she has an email (Send Email must be send to YES), a job email will be send to this person.
Create Contact Manager data in the Background Data > People section; assign contact managers to buildings in the buildings view.

2005 October: View Closed Job Details
* A checkbox at the right of the ReQuery section of the Work Monitor allows Closed jobs to be included. When a user clicks the checkbox, a ReQuery is executed and closed jobs are visible.

2005 October: Miscellaneous Enhancements
* The Completion Date column is now visible in the Call Logging review grid.
* Full Building postal address can be used in emails. The Application Object is 'use_fullpostaladdress' for which the default is 'YES'. The minimum data for the address is Address1, Town and Postcode; Address2, Address3 and County are optional.
* Work Invoicing invoice form has optional logo at top right - size is 180 x 120 pixels and is called logo.jpg. Logo.jpg must be in the same folder as iisfasttrackwin.exe (default location is C:\Program Files\iiSFastTrack).
* Help > Support shows application settings which can be emailed to iiS Support.

2005 September: Asset Explorer View
* A new view provides for a drill-down to asset data through customers and buildings. When an asset is selected, its job history can be reviewed, filtered by job type (ALL, PPM, HELPDESK), and its data can be updated.

2005 September: Development History View
* The history of development is now displayed, so users can determine whether updates are applicable to them.

2005 August: Asset Job History Printing
* The popup box to show an Asset's Job History can now be printed. Print button and report header added.

2005 August: MSSQL Create User Names
* New users can now be created from the menu in Actions > Under the Hood > Create New User Name. This mechanism creates a login, user name and password, all with the same specified name.

2005 July: PPM TASK DATE Colour-Coding
* Provides for various methods of colour-coding in the PPM Graphic Dates view. Users can choose their own contractor colours.
Requires table rgb_colours and columns contractors.colour_name varchar(50), ppm_task_dates.text_colour_number integer and ppm_task_dates.back_colour_number.

2005 July: PPM TASK Out-of-Hours flag
* Provides for flagging out-of-hours tasks, which in turn can be highlighted with the colour-coding mechanism.
Requires column ppm_tasks.out_of_hours varchar(8)

2005 July: Personal Assets Popup
* When a caller's name is chosen (or typed), a popup appears if the caller has assets registered to him or her. The user can double-click an asset to select it for the call (the asset code is put in the applicable field).

2005 June: Communications Logs (Comms Logs)
* Comms Logs provide for collaboration between users. Any number of Logs can be added, providing a structured location for an indefinite length conversation.
Required the table communications_log.