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iiS Fast Track Room Booking Features
| Fast Track Help Desk
Web-access |
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Fast Track Help Desk Web-access provides most of the mechanisms
via browser, meaning anyone in the World can be given secure access. Web users
can log calls in simple or full-SLA recording modes. The monitor for the web
version is very similar to the Windows version, with colour-coding and
traffic-lighting indicating escalation and jeopardy. Jobs can be update using
the web version - when updates are recorded, SLA compliance is calculated.
The Windows and Web versions manage resources in the same way - labour, parts
and materials can be recorded in summary or full detail. The detail can be used
to provide full billing information for customer invoices. |
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Calls can be monitored and
updated by service providers anywhere in your network, or the whole
World. Your customers can track call progress. |
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Service providers can
update job resources as they are used. Labour (inc. overtime and
double-time rates), materials and parts are tracked in detail. Parts use
contributes to stock control and under-stocked reports. |
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