Fast Track Help Desk & PPM - Asset and Facilities Management Software
 

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Testimonials
 
Users of iiS software span the globe and range from multi-national financial institutions to small engineering consultants.  Here are just a few testimonials from the ever-expanding iiS client list:
 
"The Facilities team have found the iiS Fasttrack software invaluable in their daily operations Ė The key benefits are:
    1. Every job can be logged and tracked through to completion.
   
2. Jobs can be scheduled for both short & long term planning.
   
3. Software is user friendly and easy to use by users of all levels.
   
4. There is a good level of on-site support & training provided.
iiS Fast Track Help Desk & PPM has become a fully integrated part of our daily operation within our department."

    David Price, Facilities Helpdesk Administrator, North West Kent College
 
"We needed an FM software solution which would grow and adapt alongside Anabas, while ensuring we consistently provide service excellence for our clients.

With the help of FMDirect, we have fine-tuned Fast Track Help Desk to give automation to a range of system processes, including financial aspects, saving our Helpdesk Advisors time, enabling them to respond to client needs efficiently and effectively."

    Simon Walker ANABAS (UK2) Ltd.
 
"The maintenance software from iiS has helped me to reach my aim of increasing the performance of the Capio estate; Capio has now become Ramsay Health Care UK.""
    Marcus Hanley, Facilities Manager, Ramsay Health Care UK (formerly Capio Hospitals)
 
"At Last a Help Desk that works.

I had spent hours scanning the internet for a software package, that will run a facilities and PPM Help Desk for multiple clients and multiple sites, of which most sites are multi-tenanted. I then came across iiS Fast Track PPM.

No pressure sales or constant calling, but an easily downloadable trial database. After trying this I decided this was the software for us. The software was ordered and delivered within 48 hours.

I purchased iiS Fast Track PPM for Regent Group Holdings from FM Direct, because after seeing the software work, I believed it would help us reach our automation goals for both our clients and ourselves.

The remote installation went well, and it was straightforward to implement our asset and task data. On our go-live day, we seemed to not have some necessary data on the Call Logging form, but this was quickly sorted out by an iiS and FM Direct technician, over the phone in less then 1 hour.

Perhaps I'll have a further update after using the software for a few months."

    Dave Mooney, Regent Group Holdings Ltd.
 
"With substantial improvements in response time achieved coupled with Contractor on-line access, iiS's Help Desk windows-and-web solution has extended into an even greater team, handling over 500 calls a day. Providing secure access to both Client and Contractor has allowed transparency, self-serve reporting and created an environment of success"
    Helpdesk Coordinator, Mapeley Ltd
 
"It (iiS software) provides an excellent fit to the requirements of our user community. iiS have responded well to our requests to tailor the system, and my team is able to rely on iiS support as part of a quality solution"
    Stephen Higton, Novartis Pharmaceuticals UK Ltd
 
"The reporting system is an integral element of our operation. It allows us to set and monitor performance targets. The flexibility of the Help Desk enabled us to tailor a close match to the CWML business model"
    Mike Stone
, Canary Wharf Management Ltd
 
"Our old software canít even compare to the iiS system. iiS has greatly reduced our costs and has provided faultless support"
    Corporate
Services Manager, Global Financial Services Corporation
 
"It is the best thing I've been responsible for buying in Facilities in the last five years"
    Trevor Thomas, Scottish Widows Investment Partners
 
"The simplicity of iiS Helpdesk software to operate, but still meet complex SLA structure and performance measures set down by our Client has been superb. It has been of enormous benefit to us in meeting our contractual commitments"
    John Ennis, National Physical Laboratory
 
"It has been the most successful computer project within our service area in the past six years, to my knowledge. It has performed well, is easily understood and has substantially improved our service to our clients"
    Stuart Anderson MRICS, Portsmouth City Council
 
"The software has much improved the transparency of internal requests and virtually eliminated paper flow from that part of the procedure. The project has been deemed a complete success"
    Bob Mac Cormick,
Institute of Cancer Research