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Testimonials |
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Users of iiS software span the globe and range from
multi-national financial institutions to small engineering consultants.
Here are just a few testimonials from the ever-expanding iiS client list: |
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"We needed an FM software
solution which would grow and adapt alongside Anabas, while ensuring we
consistently provide service excellence for our clients.
With the help of FMDirect, we have fine-tuned Fast Track Help Desk to give
automation to a range of system processes, including financial aspects, saving
our Helpdesk Advisors time, enabling them to respond to client needs efficiently
and effectively."
Simon Walker ANABAS (UK2) Ltd. |
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"The
maintenance software from iiS has helped me to reach my aim of increasing
the performance of the Capio estate; Capio has now become Ramsay Health Care
UK.""
Marcus Hanley, Facilities Manager, Ramsay Health Care UK
(formerly Capio Hospitals) |
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"At Last a Help Desk that works.
I had spent hours scanning the internet for a software package, that will run a
facilities and PPM Help Desk for multiple clients and multiple sites, of which
most sites are multi-tenanted. I then came across iiS Fast Track PPM.
No pressure sales or constant calling, but an easily downloadable trial
database. After trying this I decided this was the software for us. The software
was ordered and delivered within 48 hours.
I purchased iiS Fast Track PPM for Regent Group Holdings from FM Direct, because
after seeing the software work, I believed it would help us reach our automation
goals for both our clients and ourselves.
The remote installation went well, and it was straightforward to implement our
asset and task data. On our go-live day, we seemed to not have some necessary
data on the Call Logging form, but this was quickly sorted out by an iiS and FM
Direct technician, over the phone in less then 1 hour.
Perhaps I'll have a further update after using the software for a few months."
Dave Mooney, Regent Group Holdings Ltd. |
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"With
substantial improvements in response time achieved coupled with Contractor
on-line access, iiS's Help Desk windows-and-web solution has extended into an even greater team, handling
over 500 calls a day. Providing secure access to both Client and Contractor has
allowed transparency, self-serve reporting and created an environment of success"
Helpdesk Coordinator, Mapeley Ltd |
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"It (iiS software) provides an excellent fit
to the requirements of our user community. iiS have responded well to
our requests to tailor the system, and my team is able to rely on iiS support as
part of a quality solution"
Stephen Higton, Novartis Pharmaceuticals UK Ltd |
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"The
reporting system is an integral element of our operation. It allows us to set
and monitor performance targets.
The flexibility of the Help Desk enabled us to tailor a close match to the CWML
business model"
Mike Stone,
Canary Wharf Management Ltd |
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"Our old software
can’t even compare to the iiS system. iiS has greatly reduced our costs and has provided faultless support"
Corporate
Services Manager,
Global Financial Services Corporation |
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"It is the best thing I've
been responsible for buying in Facilities in the last five years"
Trevor Thomas, Scottish Widows Investment Partners |
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"The
simplicity of iiS Helpdesk software to operate, but still meet complex SLA
structure and performance measures set down by our Client has been superb. It
has been of enormous benefit to us in meeting our contractual commitments"
John Ennis, National Physical Laboratory |
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"It has been the most successful computer project within
our service area in the past six years, to my knowledge. It has performed well,
is easily understood and has substantially improved our service to our clients"
Stuart Anderson MRICS, Portsmouth City Council |
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"The software has much improved the transparency of
internal requests and virtually eliminated paper flow from that part of the
procedure. The project has been deemed a complete success"
Bob Mac Cormick, Institute of Cancer Research |
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